Cancellation and Refund Policy
Any Capitalized terms used but not defined herein shall have the meaning assigned to them under the Terms of Use which govern your use of our website www.ChaiTech.com (the “Website”) and our ‘ChaiTech’ application for mobile and handheld devices (the “App”). The Website and the App are jointly referred to as the “Platform”.
Customer Cancellation
Non-Customer Cancellation
In case of cancellations for the reasons attributable to ChaiTech or the Merchant or PDP, ChaiTech shall not collect any penalty from the Buyer.
ChaiTech reserves the right to look into the cancellation request of the Buyer and determine if such cancelation request falls under the conditions mentioned above. If ChaiTech is satisfied that the request and same fulfills any of the aforesaid conditions, then ChaiTech shall process the cancellation request and refund amounts to the Buyer.
Refunds
Process |
Payment Method |
Refund Source |
TAT |
Order Edit /Cancellation/Compensation/Payment Failure |
Net Banking |
Source |
5-7 Business Days |
Debit/Credit Cards |
Source |
5-7 Business Days |
|
UPI |
Source |
2 Hours |
|
Amazon Pay (Wallet) |
Source |
5-7 Business Days |
|
Amazon Pay (CC/DC/NB) |
Source |
5-7 Business Days |
|
Phone Pe (Wallet) |
Source |
5-7 Business Days |
|
Phone Pe (CC/DC/NB) |
Source |
5-7 Business Days |
|
Wallets-Paytm/Mobikwik/Freecharge |
Source |
2 Hours |
|
Lazy Pay |
Source |
2 Hours |
|
Sodexo |
Source |
5-7 Business Days |
In case of payment at the time of delivery, Buyer will not be required to pay for:
Provided the same is communicated to ChaiTech Customer Care through the Platform before the Order is marked delivered.